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Fire & Water - Cleanup & Restoration

What Does SERVPRO Do?

4/24/2023 (Permalink)

Servpro disaster restoration team SERVPRO offers cleaning, restoration, and construction.

Cleaning, Restoration, Construction

SERVPRO is a leading damage restoration company that provides many restoration services. We are the #1 most trusted brand in commercial restoration in the United States.

We have over 50 years of experience and have become experts at handling disaster situations of all sizes. We make it "Like it never even happened."

Our specialties include the following:

- Fire and Water Damage Restoration

- Mold Mitigation and Remediation

- Construction

- Biohazard Cleanup and Disinfection

- HVAC/Duct Cleaning

- Commercial Services

- Carpet, Upholstery, Drapes, or Blinds Cleaning

- Odor Removal & Deodorization

- Textile Sanitization using the Esporta Wash System

Water Damage Restoration

Water damage restoration removes excess water and repairs the damage caused by flooding, leaks, or other water-related issues. This type of restoration requires specialized equipment and training, which SERVPRO has perfected over the past 50 years.

Various sources, including broken pipes, appliance malfunctions, and natural disasters, can cause water damage. Regardless of the cause, the effects of water damage can be devastating to your property and your health if left untreated.

SERVPRO's water damage restoration process includes an initial assessment to determine the extent of the damage, followed by water removal and drying of the affected areas using specialized equipment such as dehumidifiers and air movers. We also offer mold remediation services to prevent the growth of mold, which can be a dangerous consequence of water damage.

We understand the urgency of water damage restoration and offer 24/7 emergency services to ensure the damage is mitigated as quickly as possible. Our team of experts will work closely with you to create a customized restoration plan that fits your needs and budget.

Fire Damage Restoration

Fire damage restoration is the complex and specialized process of repairing and restoring properties damaged by fire. SERVPRO understands the devastation a fire can cause and is committed to helping homeowners and businesses recover from fire damage.

Fire damage restoration involves various stages, including removing charred debris and smoke residue, air purification, drying, and thoroughly cleaning all affected surfaces. The process begins with a detailed damage assessment to determine the best action. Once the extent of the damage has been ascertained, a customized restoration plan is developed and implemented.

In addition to the physical damage caused by the flames and smoke, fire-damaged properties often also have lingering unpleasant odors that must be addressed. SERVPRO's fire damage restoration team is equipped with specialized equipment and techniques to remove odors and restore your property.

Mold Remediation

Mold remediation is identifying and removing mold from an indoor environment. Mold is a fungus that grows in damp and humid conditions and can cause health issues if left untreated. It can be found in various places, including walls, ceilings, floors, and HVAC systems.

Mold can spread quickly, and its growth can be challenging to control. When mold is present in a property, it can cause structural damage to the property and decrease indoor air quality.

SERVPRO of Amarillo is a licensed Texas Mold Remediation Contractor. The mold remediation process starts with identifying the mold and the moisture source causing it to grow. Once the source is found and fixed, the mold is removed, and the affected areas are cleaned and disinfected. SERVPRO's team of experts is equipped with specialized equipment to detect and remove mold safely and effectively.

Mold remediation is not a DIY project and should only be performed by trained professionals. Removing mold without proper equipment and training can result in further spread and contamination.

SERVPRO follows strict standards and regulations the Environmental Protection Agency (EPA) set forth in its mold remediation process. Our trained professionals understand the importance of safety and take all necessary precautions to protect themselves and others while working in contaminated areas.

In addition to removing mold, SERVPRO offers preventative measures to keep mold from returning. Our team can inspect and provide solutions to help prevent future mold growth.


Our construction services include various capabilities, such as reconstruction, remodeling, and renovation. Our expert team of professionals has extensive experience in every aspect of construction, from framing to finishing, and we are equipped with specialized tools and equipment to ensure that the job is done efficiently and effectively.

We take a customized and personalized approach to every construction project. Our team works closely with you to assess your needs and create a plan tailored to your specific requirements and budget. We know every property is unique, so we offer a wide range of construction services to meet your needs.

Our construction services include everything from minor repairs to large-scale remodels and renovations. Whether you need new drywall installed or an entire floor rebuilt, we have the expertise and experience to do the job right.

In addition to our construction services, we provide ongoing support and guidance throughout the project to ensure that you are involved every step of the way. Our goal is to exceed your expectations and restore your property to its preloss condition.


Disinfection is the process of eliminating harmful microorganisms from surfaces and objects to prevent the spread of disease. Disinfection is essential to ensure that the affected area is safe for occupancy during the water damage restoration and fire damage processes.

Disinfection involves using specialized chemicals and equipment to kill bacteria, viruses, and other pathogens on surfaces and in the air. The chemicals used for disinfection are chosen based on the specific type of microorganism present and the type of surface being disinfected.

At SERVPRO, we use EPA-approved disinfectants that are proven to be effective against a wide range of microorganisms, including viruses such as COVID-19. Our trained professionals wear personal protective equipment (PPE) and follow strict protocols to ensure the disinfection process is done safely and effectively.

Disinfection is essential in areas affected by water damage, as standing water can be a breeding ground for harmful bacteria and other pathogens. In addition, areas affected by fire damage can also harbor harmful contaminants in the air and on surfaces.

Biohazard Cleaning

Biohazard cleaning, also known as biohazard remediation, removes and cleans up biological and chemical contaminants safely and effectively. Biohazardous materials include bodily fluids, blood, hazardous chemicals, and infectious diseases like HIV, hepatitis B and C, and COVID-19.

Biohazardous materials can pose a significant risk to human health, especially if not properly cleaned up and disposed of. For this reason, specialized training, equipment, and procedures are required for biohazard cleaning.

At SERVPRO, our biohazard cleanup teams are highly trained and fully equipped to handle even the most challenging biohazard cleaning situations. We use specialized cleaning agents and equipment to decontaminate the affected area thoroughly.

Our biohazard cleaning services are available for various situations, including crime scene cleanups, sewage backups, meth lab cleanups, and hoarding situations. We follow strict protocols and guidelines set forth by federal and state regulations to ensure the area is safe and free from biological and chemical contaminants.

Our team is also equipped to handle any necessary disposal procedures for biohazardous waste. We work with licensed and accredited hazardous waste disposal companies to ensure that all biohazardous materials are correctly disposed of in compliance with local, state, and federal regulations.

HVAC/Duct Cleaning

HVAC/duct cleaning removes dust, debris, and other contaminants from the air ducts and heating, ventilation, and air conditioning (HVAC) systems. This helps to ensure optimal indoor air quality (IAQ) and can improve energy efficiency by reducing the amount of dirt collected in these systems. The process involves using specialized tools such as vacuum cleaners, blowers, brushes, and chemical foggers to clean various HVAC system components.

SERVPRO uses a four-step process that includes inspection, cleaning, sanitizing/restoration, and review. This ensures that all areas are properly cleaned while reducing airborne particulates for improved IAQ. Additionally, our technicians are trained to look out for signs of mold growth while inspecting your system during cleaning. If mold is present, they will conduct further testing to determine how best to proceed with remediation services if needed.

Commercial Services

Our commercial services encompass a wide array of cleaning and restoration services designed to address commercial and industrial clients' unique needs. We understand that commercial facilities require specialized services to ensure the safety and well-being of employees and customers. We proudly offer a range of specialized services to meet these needs.

Our commercial services include everything from disinfection and biohazardous waste cleanup to HVAC/duct cleaning and fire damage repair. In addition to these services, we also offer emergency response and restoration services to commercial clients who have experienced a disaster or emergency. Commercial facilities are often subject to more significant damage than residential properties, and we have the expertise and equipment necessary to address these situations quickly and efficiently.

Our commercial services are available to various industries, including healthcare, hospitality, education, manufacturing, and more. We recognize that each industry has unique needs and requirements, and we are equipped to meet those needs with our specialized services.

Time is of the essence in commercial cleaning and restoration, as time lost can mean significant financial loss. For this reason, we offer 24/7 emergency response services to our commercial clients, ensuring that we are available whenever you need us most. We aim to get your facility back up and running as quickly and safely as possible, minimizing downtime and reducing the impact on your business.

Carpet and Upholstery Cleaning

Carpet and upholstery cleaning is essential to any cleaning and maintenance routine. Over time, carpets and upholstery accumulate dirt, dust, allergens, and stains that cannot be removed through regular vacuuming or cleaning. These particles can become ground in and cause damage to the fibers, leading to wear and tear and a shortened lifespan for your carpets and furniture.

At SERVPRO, we offer professional carpet and upholstery cleaning services to help protect your investment and keep your home or business looking its best. Our technicians use the latest equipment and techniques to thoroughly clean and sanitize carpets and upholstery, removing dirt, dust, and allergens deep within the fibers.

Our four-step carpet cleaning process includes inspection, pre-treatment, cleaning, and inspection again. During the inspection phase, we assess the condition of your carpets and upholstery and identify any problem areas that require special attention. We then pre-treat any stains or high-traffic areas to ensure the cleaning process is as effective as possible.

Next, we use a combination of hot water extraction and dry cleaning methods to remove dirt, dust, and other particles. Our hot water extraction method uses pressurized water and cleaning agents to penetrate deep into the fibers, breaking up dirt and other particles before they are extracted with a powerful vacuum. Our dry cleaning method uses low-moisture foam and specialized equipment to clean carpets and upholstery without excessive water, reducing the risk of mold growth and water damage.

After cleaning, our technicians inspect your carpets and upholstery again to ensure that all areas have been thoroughly cleaned and sanitized. We take pride in our attention to detail and strive for the highest customer satisfaction.

Odor Removal and Deodorization

Unpleasant odors can originate from various sources, including pets, mold, cigarette smoke, cooking, etc. These odors can be challenging to eliminate, even with regular cleaning and maintenance.

At SERVPRO, we offer professional odor removal and deodorization services to help eliminate odors at the source. Our technicians have the expertise and equipment to remove odors effectively and efficiently, leaving your facility smelling clean and fresh.

Our odor removal process begins with identifying the source of the odor. We use specialized equipment, including moisture detectors and thermal foggers, to locate the source of the odor and determine the extent of the problem. Once identified, we develop a customized plan to eliminate the odor.

Next, we use a range of techniques to remove the odor. These techniques may include air scrubbing, ozone treatment, and thermal fogging. Air scrubbing involves using air filters to remove particles from the air, including those that cause odors. Ozone treatment uses high ozone levels to oxidize organic compounds, eliminating the odor. Finally, thermal fogging involves using a heated mist to penetrate surfaces and neutralize odors.

After eliminating the odor, we deodorize the space to ensure a fresh and clean scent. Our deodorization process includes using specialized deodorizing agents that neutralize any remaining odors. We take great care to ensure that our deodorizing agents are safe for humans and the environment.

Textile Sanitization

Textile sanitization eliminates harmful microorganisms, such as bacteria and viruses, from fabrics and textiles. At SERVPRO, we offer professional textile sanitization services by using the Esporta Wash System. The Esporta Wash System is a revolutionary washing technology transforming the textile restoration industry. This system is designed to remove contaminants such as bacteria, mold, and viruses from fabric and textiles, restoring them to hygienic and sanitized conditions.

The technology behind the Esporta Wash System is based on a patented hydraulic process that uses high-pressure water and specialized detergents to penetrate deep into the fibers of textiles. This process is much more effective than traditional washing methods, which often fail to remove all contaminants from fabrics and textiles.

The Esporta Wash System can clean various fabrics and textiles, including clothing, bedding, towels, and sports equipment such as hockey pads and football helmets. This versatility makes it an ideal solution for various industries, including healthcare, hospitality, and sports.

One of the key benefits of the Esporta Wash System is its ability to restore textiles that would otherwise have to be replaced. This not only saves money but also helps to reduce waste and support sustainable practices. Additionally, the system is environmentally friendly, with its non-toxic and biodegradable detergents.

The Esporta Wash System has been independently tested and proven effective at removing up to 99% of textile contaminants, making it one of the most effective textile sanitization technologies available today.

After textiles have been processed through the Esporta Wash System, our technicians dry the textiles quickly and efficiently, ensuring no damage to the material.

We also offer a final inspection to ensure the sanitization process is successful and the fabric is free from harmful microorganisms.

In addition to removing harmful microorganisms, our textile sanitization process eliminates unwanted odors, leaving your fabrics and textiles smelling fresh and clean.

Is SERVPRO Available 24/7?

Yes, SERVPRO is available 24/7 for emergency services. We're open every day of the year, including holidays.

We provide fast response times to minimize the damage and disruption caused by a disaster.

What Makes SERVPRO Different from Other Restoration Companies?

  • 50+ years of experience.
  • All Insurance Claims are Accepted, for 100% of the Claim, Including Construction
  • We travel and handle the largest jobs in the country.
  • Most Certified Staff, Most Equipment, Proprietary Chemicals, Most Resources
  • SERVPRO University is the damage industry's leading training program.
  • SERVPRO of Amarillo is Esporta Certified.

SERVPRO was founded in 1967. With over 50 years of experience, SERVPRO has become a leader in the restoration industry. SERVPRO franchises are independently owned and operated, and SERVPRO of Amarillo is owned and operated by Michael and Lily Weaver. The Weaver family has nearly 40 years of experience alone, making them one of the country's longest-tenured and most experienced operators.

SERVPRO of Amarillo accepts all insurance claims. We have decades of experience working directly with insurance adjusters to help our clients navigate the insurance process to receive the necessary compensation to wholly and correctly restore their damaged homes and businesses. Our restoration process covers every area of restoration that is needed, including construction services.

SERVPRO has many agreements with the nation's leading insurance carriers, so we provide a smooth customer experience for our clients. Our company's insurance industry knowledge is a leading reason why many insurance adjusters prefer to work with SERVPRO.

SERVPRO has a small number of franchisees in the United States that are dedicated to National Response Teams. SERVPRO of Amarillo is a part of this elite group of franchises. We are vetted to respond and travel anywhere in the United States to respond to the nation's most significant restoration projects. Our team regularly travels to where we are called, and we don't turn down calls for help. We also travel each year to help communities damaged by natural disasters. We have responded to major hurricanes, Derechos, and wildfires. We have a trained meteorologist on staff to help us know where to make the most impact.

SERVPRO of Amarillo technicians are extensively trained and have backup when needed. In a matter of hours, we can double, triple, and even grow our certified technician staff 10x to respond to significant Amarillo disaster events. With technicians come resources--thousands of equipment, including some of the country's largest-scale equipment.

No restoration company can come close to the resource capacity that SERVPRO has daily.

SERVPRO also has proprietary chemicals designed by SERVPRO chemists to serve our customers.

SERVPRO University is the damage restoration's most advanced training program and curriculum. Our entire staff begins training with SERVPRO University and has independent training and certification by the IICRC.

SERVPRO of Amarillo is also one of a handful of franchises in the nation certified to operate the Esporta Wash System, which allows us to disinfect textiles after category three water damage, fire and fire and soot damage, and mold infestation. The Esporta machine is a highly specialized piece of equipment that gives us the highest rate of textile restoration success, easily beating dry cleaning.

Does SERVPRO Accept Insurance Claims?

Yes, SERVPRO of Amarillo accepts insurance claims. We regularly work with insurance companies and adjusters to ensure our clients' damage restoration claims are processed.

Each of our clients is assigned a dedicated Project Coordinator. Their job is to guide our clients through every step of the restoration process, including their insurance claims.

We have processed thousands of insurance claims in our 40+ years of personal experience in the field.

Does SERVPRO Offer Construction?

Yes, SERVPRO of Amarillo offers construction services. Our construction services can be a part of your restoration insurance claim or standalone.

How is SERVPRO Staff Trained?

SERVPRO prides itself on having the industry's most highly trained team of restoration specialists. Our staff undergoes extensive training through SERVPRO University, the damage industry-leading training program. The SERVPRO University curriculum covers every part of our business, including

  • water and damage restoration
  • cleaning and disinfection
  • safety training
  • communication
  • customer service

Our technicians are also trained mold remediation workers. SERVPRO of Amarillo is a Texas-licensed mold remediation contractor with nearly two decades of experience in mold removal.

We also send our technicians to learn and be certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), an independent body. Most staff members have multiple IICRC certifications, and everyone undergoes yearly continuing education classes.

Our training program is designed to ensure that our staff has the knowledge and skills necessary to handle any disaster. We cover the latest techniques and technologies for cleaning, restoration, and construction, as well as safety protocol and industry standards.

Our team is also trained to work with proprietary chemicals specially formulated for maximum effectiveness in disaster restoration situations. We use state-of-the-art equipment to ensure the most efficient and effective cleanup and restoration possible.

In addition to technical training, we also prioritize customer service and communication skills. Our staff is trained to be empathetic and understanding during difficult times and communicate effectively with customers and insurance adjusters.

Where Areas Does SERVPRO of Amarillo Service?

SERVPRO of Amarillo services Amarillo, the Panhandle, and all surrounding communities, including New Mexico, Oklahoma, Kansas, and Colorado.

Our team regularly travels to where we are called nationwide.

Who Owns SERVPRO of Amarillo?

Michael and Lily Weaver own SERVPRO of Amarillo. The Weaver family is one of SERVPRO's longest-tenured and respected SERVPRO franchisees in Texas, with nearly 40 years of experience.

SERVPRO of Amarillo is part of the local chambers of commerce, the Better Business Bureau. We sponsor the Amarillo Wranglers and Sod Poodles and support many local organizations through charitable giving and complimentary cleaning services through its SERV Amarillo program.

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